Growshift Labs Private Limited (“we,” “our,” “us”), the team behind Leafythreads is devoted to ensure that our users (“you,” “your”) enjoy a seamless and satisfying shopping journey. We understand that despite our best efforts, sometimes returns are necessary, and we want to ensure a hassle-free process for you. If you happen to receive a damaged or defective item, we're here to make things right. Please contact our customer support team within 48 hours of receiving your order to initiate a return or exchange. We aim to resolve the matter swiftly so that you can continue to enjoy shopping with us.

Effortless Returns, Stress-Free Process

To initiate your return, simply reach out to our customer support team within the specified timeframe. We want to ensure that the process is as smooth and efficient as possible. If we’ve sent the wrong item, don't worry, contact us immediately, and we will provide you with a replacement or a return. All returned products must remain unused, in their original packaging, and with tags, labels, and invoices intact. This ensures the return is processed without delays, and you receive a fast and accurate resolution.

What’s Not Eligible for Return

• Hygiene & Customization – Intimate apparel, socks, swimwear, and items with customization are not eligible for return.
• Final Sale Items – Items purchased at discounted or final sale prices cannot be returned.
• Condition of Products – Products showing signs of use, washing, or alteration are excluded from returns.
• Personalized Products – Custom-designed or personalized items cannot be returned unless defective or damaged.
• Clear Labeling – We clearly mark non-returnable items in the product description for your convenience.

Return Shipping & Costs

If the reason for return is a shipping mistake on our end, we will cover the return shipping cost. However, for returns due to personal preference or change of mind, the return shipping cost will be your responsibility. To ensure your return is safe, we recommend using a reliable courier service. If the product is defective or damaged, we will provide instructions for returning the item at no additional cost, maintaining full transparency in the process.

Refunds Made Easy

Once your returned item is received and inspected, we will process your refund via your original payment method. We prioritize quick and dependable handling of all refunds and aim to complete this process within 5-7 business days. You will receive a confirmation email once your refund is processed. We work hard to ensure that you can shop with confidence, knowing your refund will be quick and hassle-free.

Need Help? We’re Here to Assist

If you have any questions about returns, exchanges, or refunds, our friendly customer support team is available to assist you. Please contact us at growshiftlabsprivatelimited@gmail.com, and we’ll ensure your concerns are addressed promptly. We are committed to providing an exceptional shopping experience, from the moment you place your order to the final return process. Your satisfaction is our priority, and we strive to make every aspect of your experience with us as smooth as possible.